Hello blog. It’s been a while. Lots been going on but now…
My latent Mrs Miggins has been aroused.
Thomas BLOODY Cook. With a silent R.
As our nearest and dearest know, we ran away to Turkey for a well deserved rest at the beginning of September. Andie fell by the pool on DAY FUCKING ONE and broke his arm. This was because of the SO SHINY YOU CAN SEE YOUR FACE IN THEM tiles around the pool that were/are LETHAL when wet. Watching children run round the pool was like sitting next to The Stig on a lap round a wet track.
Anyroadupaslike. We got the rep over and filed a report, complained to the hotel and wrote a letter to Thomas Cook upon our return complaining and asking for compensation.
So, I find out, via Facebook, that the office in Turkey is now closed for the winter and it could take a while to get information from the local rep. THE REP HAS A MOBILE PHONE. CALL HIM YOU NUMPTIES.
I call the legal team, who’ve had all the relevant info from us since 10/10/11. It’s going to take at least another 3 weeks from today to get the info from Turkey. HOW COME? I COULD FLY THERE , GET SOME WINTER SUN, HAVE A MINI HOLIDAY ROMANCE, JUMP OFF A FEW HILLS STRAPPED TO A PARACHUTE, GO SHOPPING IN ISTANBUL, FIND THE REP, INTERVIEW HIM AND BE HOME IN A WEEK! And THEN they have to contact our witnesses etc which could take, I don’t know, MONTHS? It took me a couple of hours to collate everything for our complaint.
The faceless pen-pusher I spoke to said ‘We can’t hurry it up, First come first served, Office is closed, We’ll do our best, Lots of people are waiting, It’s our busiest time of year” , repeat to fade.
How about “I’m really sorry about that, Sir, we’ll do everything we can to make sure your and everyone else’s claims are dealt with as quickly and efficiently as possible. We’re very sorry it has taken so long. Can I call you this afternoon to let you know how we’re doing?”
PULL YOUR BLOODY FINGERS OUT. WE’RE NOT ASKING FOR MUCH.
I haven’t forgotten that Thomas Cook is half-way up the Swanee and all the staff will probably be out on their arses before Christmas and I sympathise with them but if the management grew half a testicle the people working for them would actually CARE about the customers. We’re NOT shareholders. We’re THE GENERAL PUBLIC. The people Thomas Cook founded the business on. REMEMBER US?
So, to finish. If you go on holiday with Thomas Cook, keep everything, JUST in CASE!